Need to repair your drone? Whether it's a DJI, a DIY FPV drone, or a toy drone, we can help! Our professional repair service is here to solve any problem and get your drone back in perfect flying condition.
What Does the Repair Ticket (Free) Include?
- Problem Diagnosis and Quotation: After receiving your drone, our technicians will make a complete diagnosis and send you a detailed quote for the repair. The quote will be processed only after receiving the drone .
- Electronic Repairs: Repair of motors, controllers, batteries, ESCs and all essential electronic components of your drone.
- Structural Repairs: Replacing arms, frame and landing gear to ensure your drone is solid and safe to fly again.
- Software and Firmware Updates: Installing the latest updates to ensure optimal performance of your drone.
- Replacement of Damaged or Worn Parts: Use of high-quality original or compatible spare parts.
- Specialized Services: GoPro Naked Transformation for FPV Drones and Waterproofing for FPV Drones.
How It Works
- Buy Ticket (Free): Proceed to purchase your free repair ticket on this page.
- Shipping Costs (€19.99): Once the ticket is purchased, a flat rate of €19.99 will be applied which covers the shipping costs there and back. The diagnosis is free.
- Get Instructions: After purchase, you will receive an email with instructions on how to send your drone to our lab.
- Diagnosis and Estimate: Once we receive the drone, we will send you an email with photos of the drone and a detailed estimate of the repair costs.
- Approve the Estimate: If you approve the estimate, we will proceed with the repair. If you decide not to accept the repair, you will not be charged anything other than the €19.90 shipping and diagnostic fee.
- Repair and Flight Test: Our technicians will perform the repair and test the drone with a test flight to ensure it is functioning properly.
- Delivery of the Repaired Drone: After the repair and final payment, we will return the drone to you ready to fly!
Why Choose Us
- Experience and Professionalism: Our technicians are experts in repairing drones of all brands, from DJI to self-built FPV drones.
- Quality Test: Each repaired drone undergoes a test flight to ensure full functionality.
- Transparent Estimates: We do not start any repairs without your approval, offering you clear and detailed estimates.
- Full Support: We are here to assist you at every stage, from the first contact to the return of the drone.
Shipping Cost: €19.99
This fee covers the shipping costs to and from your location. No additional charges will be applied until you approve the quote.
Frequently Asked Questions
- How long does the repair take? The repair time varies depending on the fault and the availability of parts, but generally ranges from 3 to 28 working days once the estimate is accepted.
- What do I need to send? Simply send the drone, controller, and battery. If possible, keep the devices charged and include the ticket number or repair form.
- What happens if I do not accept the quote? If you refuse the quote, you will not be charged anything other than the €19.99 shipping fee.
- Can I send the drone with my own courier? Yes, but we cannot take responsibility for the shipment, we suggest using our couriers as they are trusted and with all the guarantees attached.
SHIPPING
Italy
• Express Shipping (1-4 working days)
• Free for orders over €150.00
• €9.99 for orders under €150.00
Europe (European Union)
• International Express Shipping (2-6 business days)
• €29.99 for all orders
PAYMENT METHODS
On Drone24hours.com you can use the following payment methods:
- Paypal
- Visa
- Visa Electron
- CartaSi
- Postepay
- MasterCard
- American Express
- Paypal prepaid cards linked to the Visa or Mastercard circuit
- Cash on delivery
Return Policy
You can return products that you are not satisfied with within 14 days of receiving your order. To be eligible for a return, the product must be in the same condition in which you received it, unworn or unused, with tags and in the original packaging. You must also have your receipt or proof of purchase.
Damaged or incorrect goods
In case you receive wrong or damaged goods, please contact us immediately within 14 days of receiving your order. Please send an email with photos and videos of the product, a detailed description of the problem and what you have done to solve it. You may be asked to return the item. For confirmed defective goods, we will send a replacement free of charge.
Exceptions / Non-returnable items
Some items cannot be returned, such as perishable goods (food, flowers, plants), personalized or made-to-order products, and personal care products (cosmetics). We do not accept returns on hazardous materials, flammable liquids, or gases. We do not accept returns on sale items or gift cards.
Exchanges
If you wish to exchange an item, the fastest way is to return it and place a new order for the new item.
Under the 24-month Legal Guarantee, Drone24Hours is responsible to the consumer for any defects in conformity that cannot be detected at the time of purchase.
The lack of conformity exists when the product is not suitable for the use for which it is normally intended, does not conform to the description or does not possess the qualities promised by the seller, does not offer the qualities and performances usual for a good of the same type, is not suitable for the particular use desired by the consumer if brought to the attention of the seller at the time of purchase and accepted by the seller (art. 129 of the Consumer Code).
Any lack of conformity which becomes apparent within 24 months of the date of purchase of the goods must be reported within 2 months of the date of discovery of the defect.
Unless proven otherwise, it is presumed that any lack of conformity that becomes apparent within 6 months of delivery of the goods already existed on that date. In the event of a lack of conformity, the consumer has the right to have the conformity of the goods restored, free of charge, by repair or replacement (art. 130 of the Consumer Code).
The consumer may ask, at his choice, the seller to repair the goods or replace them, free of charge in both cases, unless the requested remedy is objectively impossible or excessively expensive compared to the other. Repairs or replacements must be carried out within a reasonable time from the request of the Consumer; the average time for returning the product to the Consumer is 20 days.
If Drone24hours is unable to return the repaired product within the maximum period of 60 days, the consumer may request one of the alternative remedies (replacement, termination of the contract, price reduction).
Drone24Hours will send the product for any repairs to the Technical Assistance Center authorized by the Manufacturer.
What happens if the Service Center does not find the lack of conformity?
If the lack of conformity is not found, Drone24Hours will communicate the estimate to the Customer, who can decide whether or not to carry out the repair at his own expense. In this case, any transport costs and diagnosis of the defect requested by the Assistance Center will be borne by the Customer.
