• Italy:
• Express Shipping (1-4 working days): Free for orders over €150.00. €9.99 for orders under €150.00.
• Europe (European Union):
• International Express Shipping (2-6 working days): €29.99 for all orders.
• Rest of the World:
• International Express Shipping (2-6 working days): €49.90 for all orders.
You can track your order using the tracking number we will email you once your order has been shipped. Enter the tracking number on the carrier's website to track your shipment.
If you do not receive your order within the expected time, please contact our customer service via email at info@drone24hours.com. We will check the shipping status and provide you with updates.
If you wish to change your shipping address after placing your order, please contact us immediately. We will do our best to update the address, but we cannot guarantee that the change will be possible if your order has already been processed or shipped.
We accept returns within 14 days of receiving your order. Items must be returned in the same condition as received, unworn, with tags and in the original packaging. Please contact us at drone24hours@gmail.com to initiate a return process.
To make a return, contact us via email at drone24hours@gmail.com with a photo of the product, video, a detailed description of the problem, and a description of what you have already done to resolve it. Our operator will guide you through the return process.
We have up to 30 days to process your refund from the day we receive your return. Refunds to credit cards or PayPal accounts usually take up to 5 days, while refunds to bank accounts take up to 10 days from the time we receive the goods back to our warehouse.
We only accept exchanges for the same model. If you want a different model, you will need to place a new order.
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and bank transfer and cash on delivery.
Yes, we use advanced encryption technologies to protect your payment information during transactions. Your data is safe with us.
Of course, for a cost of €10 you can place an order with cash on delivery and pay the courier.
If your payment is declined, please verify that all the information you entered is correct and that your payment method is valid. If the problem persists, please contact your financial institution or our customer service team for assistance.
Our products are covered by a 24-month legal guarantee for defects of conformity not detectable at the time of purchase.
The guarantee covers defects of conformity that make the product unsuitable for normal use, not compliant with the description or that does not possess the qualities promised by the seller. Also included are defects that do not offer the usual performance of a good of the same type.
You can report a lack of conformity via email to info@drone24hours.com or through the “Contact Us” section of our website, attaching detailed photos and videos of the problem. One of our operators will assist you in the procedure.
If the lack of conformity is not found, we will send you a quote for the repair. You can decide whether to carry out the repair at your own expense. In this case, any transport and diagnosis costs will be at your expense.
You can create an account by clicking “Register” at the top of the site and following the instructions. An account allows you to track the status of your orders, save items to your wish list, and speed up the checkout process.
With an account, you can track the status of your orders, quickly access your purchase history, save items to your wish list, and receive exclusive offers reserved for registered members.
If you have forgotten your password, click “Forgot your password?” on the login page and follow the instructions to reset it. You will receive an email with instructions on how to create a new password.
You can update your account information by going to the “My Account” section and changing details such as your address, phone number or email.
Sign up to our newsletter by entering your email address in the newsletter section on our website. You will receive a 5% discount on your first order.
By subscribing to our newsletter, you will receive exclusive updates on new products, special promotions, reserved offers and news about Drone24Hours.
Yes, you can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of each newsletter email.
Yes, by subscribing to our newsletter you will receive promotional emails with special offers, discounts and information on new products. You can unsubscribe at any time if you no longer wish to receive these emails.
DOUBTS OR QUESTIONS?
If you have any doubts or questions, do not hesitate to write to us using the Whatsapp button at the bottom right or by visiting the contact page by clicking the button below
CONTACT US